ISO 9001 is a globally recognized standard. It’s a non-industry specific certification and is intended for any organization that wants to have a consistent outcome to satisfy its customers.  ISO 9001 provides the framework for a quality management system that helps businesses to continually improve, streamline operations and reduce costs, It identifies risks and opportunities, while taking action to address these risks and opportunities that are proportionate to their potential impact on products and services. This risk-based thinking approach improves customer satisfaction and becoming more efficient, while adapting and responding to changes and contingencies impacting their business operations. Based on eight quality management principles, the ISO 9001:2015 standard defines the way your organization operates to meet the requirements of its customers and stakeholders. All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.